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TRS19 FAQs

Have you got questions about Trainz Railroad Simulator 2019? You've come to the right place.

Trainz Railroad Simulator 2019

 

Q. What is Trainz Railroad Simulator 2019 (TRS19)?

A. TRS19 is the latest version in the Trainz franchise and is a stand-alone successor to Trainz: A New Era for both PC and Mac.
  • It is built upon the same base game engine and code but with significant new graphical and game features and tools added.
  • It includes all the traditional Trainz modules (Driver, Surveyor, Content Manager) and introduces "My Collection" to quickly view your rolling stock in 3D
  • It introduces new graphical features such as “PBR” (physically-based rendering) and “parallax” heightmaps (2D textures that look 3D) and includes an overhaul of the Driver User Interface.
  • It is available either from the Trainz Store for purchase, or as part of our new “Gold Class Membership” package.

Q. What are TRS19 Regional Editions?

A. The regional Editions receive the same "Base Installation" as for the full version of Trainz Railroad Simulator 2019, plus two regional content packs.

Base Installation:

  • TRS19 fully functional core installation
  • Kickstarter County + 10 tutorials + 4 sessions
  • 25+ locos ( includes Rocky Mountaineer trainset)
  • 100+ rolling stock items
  • 3000+ other scenery items

Q. What content is in the North American Edition?

A. TRS19 "Base Installation" 

+ Canadian Rocky Mountains Golden, BC + Sessions

+ JR Content Pack

Q. What content is in the UK Edition?

A. TRS19 “Base Installation" 

+ Cornish Mainline and Branches + Sessions

+ Edinburgh-Dundee + Sessions

Q. What content is in the European Edition?

A. TRS19 "Base Installation" 

+ Niddertalbahn, Germany + Sessions

+ Sebino Lake, Italy + Sessions

Q. What is "World Edition"?

A. To help differentiate between versions, we also now call the original/full version of TRS19 "World Edition". It is not a new version of Trainz, just a new name.

Q. How do I access TRS19?

A. There are two ways to access TRS19 - either through our Membership options, or by direct purchase.

Q. What are the hardware specifications for TRS19?

A. TRS19 will run on any machine that runs Trainz A New Era. Certain features require higher specification hardware.

WINDOWS:
Operating System: Windows 7 64-Bit
Processor: Intel i5 3GHz 64Bit Processor
Memory: 4GB RAM
Graphics: 1GB VRam with DirectX 11 Support
Disk Space: 50GB Free Space
General: Win 8 and Win 10 also supported.
Requires an internet connection for online services.

MAC:
Operating System: MacOS X 10.12
Processor: Intel i5 2Ghz
Memory: 4GB RAM
Graphics: Radeon Pro 555 or better with 1GB VRAM supporting OpenGL 3.3
Disk Space: 50GB Free Space
General: Requires an internet connection for online services.
TurfFX Not supported

Note for Mac Users: TurfFX is a feature that provides animated ground covers and currently works only on PC systems in DirectX mode. Your version will therefore operate the same as the PC version with "TurfFX disabled".  

Q. Will my computer be able run TRS19?

A. Check your computer hardware specifications against the specs above and/or see our Performance Configurator page and run the benchmark test to see where your system fits.

If your computer can run Trainz A new Era, then it can run TRS19.

Q. Is TRS19 backwards compatible with older Trainz content?

A. Yes. TRS19 will run the vast majority of older content. All Trainz A New Era routes and DLC will be available for download in-game (you cannot manually import built-in or DLC items from TANE).

Q. What does it cost?

A. The Trainz Store price for TRS19 is USD$69.99 which includes a 30 Day First Class Ticket.

Alternatively, you can join Gold Class membership for $14.99 per month and get all the additional benefits offered for members including additional content, new features and store discounts.

Q. Is there a discount for existing Trainz owners?

A. No, although there is a discount on memberships for Gold and Silver Class member with an active FCT.

TRS19 has been almost four years in the making and we believe, as the best version of Trainz ever released, offers great value. Your support will ensure Trainz will continue to get better and better into the future.

Q. Can I edit built-in Routes in TRS19?

A. Yes. You can now make edits to any built-in or DLC routes and share those edits with other owners of that content.

Q. Will TRS19 require Internet Access?

A. Yes. TRS19 requires an Internet connection to be authorised to your MyTrainz account and then to access many features. It will operate offline, but requires an Internet connection on a regular basis (every month or so).

Q. Will I be able to get TRS19 on DVD?

A. Yes. TRS19 will ship in a boxed DVD version for PC and on USB for Mac beginning mid-January, 2019.

Q. What languages are supported?

A. Early Access will be English only. For official release we will support the following languages:
  • German
  • French
  • Russian
  • Italian
  • Spanish
  • Chinese
  • Czech
  • Portuguese
  • Dutch
  • Polish

Q.Is TRS19 compatible with Raildriver.

A. Please check our link here for installation instructions.

Q. Where do I go for help with TRS19 installation or operation?

A. Please visit the TRS19 Trainz Wiki pages.

TRS2019 Content

 

Q. What content is included in TRS19

A. The TRS19 Home page provides information and links to the wide range of content included in TRS19. The initial install includes the Kickstarter County 2 route, plus a Content Sample route. The additional 5 routes are available for free download in-game.
  • Sebino Lake, Italy + brand new sessions
  • Rocky Mountains, Golden, BC + brand new sessions
  • Edinburgh to Dundee, UK + brand new sessions
  • 1930s Cornish Mainline and Branches - TRS19, UK + brand new sessions
  • Niddertalbahn - TRS19, Germeny + brand new sessions
  • Jointed Rail Content Pack - Dozens of new locos and rolling stock.

NOTE: Regional Editions include two of these regional options.

You can also see the full list of locos included at this page.

Q. When can I upload 4.6 content to the DLS?

A. Your content can be uploaded the the DLS right now.

Q. Will my TANE Built-in and DLC items work in TRS19?

A. Yes, all your TANE Built-in and DLC content will be made available for downloading in-game once you have installed TRS19.

Note that we do not support importing your DLC content from TANE via Content Manager. Find our more information about importing content here.

Q. Can I import my existing local Trainz content into TRS19?

A. Yes, you can import non-built-in and non-payware items using .cdp or Open for Edit in Content Manager to import from older Trainz versions. Find our more information about importing content here.

Q. Which content has been updated for TRS19?

A. TRS19 includes a range new items and updates to a number of routes and scenery items. The remaining TANE built-in and DLC content is not updated by us, but is compatible with TRS19 and can be updated by end-users. (It also looks a lot better due to the game engine updates).

Trainz Memberships

 

Q. What is Trainz PLUS Membership?

A. Trainz PLUS Membership gives you access to all the latest versions of Trainz. You'll be first to experience every new Trainz feature with exclusive early access to our quarterly Trainz PLUS Updates. These new feature updates will be released approximately each quarter to ensure you're always experiencing the latest version of Trainz. You'll also have full access to our Beta Testing program to test these features prior to official release.

Content includes the base content plus:

  • Sebino Lake, Italy + brand new sessions
  • Rocky Mountains, Golden, BC + brand new sessions
  • Edinburgh to Dundee, UK + brand new sessions
  • 1930s Cornish Mainline and Branches - TRS19, UK + brand new sessions
  • Niddertalbahn - TRS19, Germeny + brand new sessions
  • Jointed Rail Content Pack - Dozens of new locos and rolling stock.

Q. What is a Silver Class Membership?

A. Silver Class is a brand new alternative to buying DLC items from the Trainz Store. For a low monthly fee of $9.99, and even lower rate of $7.24 when paid annually, Silver Class provides:

  • Access to your own customised “Content Vault”
  • An ongoing FCT
  • A 10% store discount
  • Exclusive Member-Only deals

Silver Class requires ownership of either TANE or TRS19 (including Steam and Mac App Store versions). You can cancel your membership at any time and access to items in your Content Vault (and other benefits) will end at the expiration of that billing period. If you renew, your Content Vault is immediately accessible again (including your original Starter Pack items and all your Monthly Collection choices).

Q. What is a Gold Class Membership?

A. For just $14.99 per month, or the even lower rate of $10.79 when paid annually, Gold Class provides all the benefits of the Silver Class membership, plus a number of extras:

  • Access to Trainz A New Era
  • Access to TRS19
  • Exclusive access to ongoing feature updates with “Trainz PLUS”
  • A 25% Trainz Store discount on digital items
  • Exclusive advanced preview access to upcoming DLC releases

You can cancel your membership at any time and all benefits (including access to TANE and TRS19) will end at the expiration of that billing period. If you renew your membership, your Content Vault is immediately accessible again.

Q. How does membership affect products I already own?

A. Memberships do not affect your existing items such as ownership of TANE, DLC items or First Class Tickets. If you purchase items with your Membership discount, then you own them even if you cancel your membership.

Q. Is there a discount for people with an active FCT?

A. Yes. You can apply to receive a discount of $2 per full month remaining on your FCT using this form.

Using your discount does not affect your existing FCT in any way (it continues to tick down as normal and would remain active if you cancel prior to the current FCT expiry).

Q. What is the benefit of an Annual Membership?

A. Annual memberships will save you 28% on the monthly pricing. You can upgrade from monthly to annual at any time (your monthly payment will be prorated against the new annual membership). You can still cancel at any time, and your access ends on the 12 month anniversary of when you joined.

Silver Class Free Trial

 

Q. How do I access the Silver Class Free Trial?

A. Follow these simple steps:
  • Log in to MyTrainz
  • Click on My Memberships
  • Select Silver Class Monthly Membership
  • Click Join Now
  • Enter your payment details
  • Enjoy all the new content that will appear in-game to download.
 

Q. What happens at the end of my Free Trial?

A. You will be automatically billed each month unless you cancel your membership. You can cancel at any time and your access will end at the expiry of that billing period.
 

Q. How long will the Silver Class Free Trial be available?

A. This is a limited time offer. It may end at any time.

Q. What are the requirements to access the Silver Class Free Trial?

A. All existing owners of Trainz A New Era and/or Trainz Railroad Simulator 2019 who have not previously subscribed to Gold or Silver membership are eligible. Ensure you use the same MyTrainz Username as you use to log in to TANE/TRS19.
 

Q. Can existing subscribers access the Free Trial?

A. No. The offer is only available to new subscribers, so if you are already a Silver or Gold Class member, and also own TANE or TRS19, you are not eligible for the free trial.

Q. Can I access the Free Trial without a Credit Card or Paypal?

A. No. The Free Trial requires you to provide payment information. However, you will not be charged anything if you choose to cancel prior to the expiration of your free month.

Q. What happens if I cancel during the trial period?

A. Your access to the DLC items you have selected will expire at the end of your trial period (i.e. 30 days after you join). These items will remain installed and will show as "Payware Not active". You will not be charged anything. Note that existing DLC items that you own will remain active after you cancel.

Content Vault

 

Q. What is the Content Vault?

A. The “Content Vault” is a collection of DLC items that you have access to for as long as you remain a member. As of September 2019 it now includes all DLC released on the Trainz Store, with no limits on how many items you can download each month.

Most newly released DLC items will now also be automatically added to your Content Vault. Creators do retain the right to exclude their content from the Vault for a period of 3 months.

Q. How long do my monthly Content Vault selections remain active?

A. As long as you are a Member, you have full access to all items in your Content Vault. If you cancel and rejoin, your Content Vault is immediately accessible again.

Q. What happens to items I already own?

A. There is no change to items you already own, including items you purchase from the Trainz Store while a member using your discount code.

 

DLC (Downloadable Content)

 

Q. What is DLC?

A. DLC, or Downloadable Content, is pre-packages content that can be purchased from the Trainz Store or through Silver Class or Gold Class memberships. The content is packaged into one or more parts and appears for download in the Asset Download window in-game.
 

Q. How do I find my DLC in-game?

A. If you have recently purchased from the Trainz Store or selected DLC for your Content Vault, then follow these steps:
  • Restart Trainz
  • From the Launcher, click File > Download Purchased Items
  • Click Start Trainz
  • The Asset Download window should appear
 

Q. What is the bandwidth/download size of the DLC packages?

A. Each package differs in size. on average, locos with a single session are 50MB to 200MB. Routes are often 2Gb or more. The download size is displayed in the Asset Download window, so please enusre you are not exceeding any monthly download limits prior to downloading. Remember, you can close the download window and choose to download at a later time if required.
 

Q. My DLC is installed but shows missing dependencies. What do I do?

A. Firstly, allow 5 minutes for the system to update then restart Trainz. If that does not solve the problem, it is possible that your download is incomplete. Please visit support.trainzportal.com for more assistance.

Trainz PLUS

 

Q. What is Trainz PLUS?

A. Trainz PLUS introduces new features and functionality ti the latest version of Trainz. You can now access these updates through either the Trainz PLUS Membership or Gold Class Membership options.

Purchasing Trainz from the store does not give you access to the regular Trainz PLUS updates (although many of these features will be combined into a new “full product” release which will be available in the Trainz Store in the future).
 

Q. What types of features will be included?

A. We will be focussing on those “really nice to have” features that the Trainz Community have been asking for. These might be graphics features, gameplay features or UI updates. A list of options will be made available to our Gold Class members to encourage feedback and suggestions. For example an upldate may include updates such as:
  • Additional Camera controls such as Fly, Walk, Drone
  • Unified Driver/Surveyor (allowing you to switch from dirving to editing instantly)
  • New download tools to manage your DLC items.
  • Optimisation
  • And more...

Preview Pass

 

Q. All DLC Preview Pass

A. Be first to experience every new DLC release. The Preview Pass is exclusively available to our Gold Class Members and provides access to all new DLC items before they become available on the Trainz Store. Most these items will then automatically be added to your Content Vault on release and always within 3 months of release. Members can also choose to purchase the item using their 25% discount.
 

Q. How do I get my Preview Pass items?

A. These items appear automatically in your in-game Asset Download Window when they become available.
 

Q. What happens after the preview period ends?

A. If you have installed the item, it will remain installed. Most items will automatically be added to your Content Vault. If not, the status will change to "Payware (Not active)" in Content Manager. If you have used the items in any sessions, these will show as Missing Dependencies.
 

Q. When can I purchase the Preview Pass items?

A. After the Preview period is over, the item becomes available in the Trainz Store (unless the content creator excludes it for up to 3 months).

First Class Ticket Subscription

 

Q. What is the difference between buying an FCT and subscribing?

A.The FCT subscription option gives you a monthly FCT at the low price of $3.99 per month. You are automatically billed each month and your FCT is automatically activated for you.
 

Q. Is there a discount for people with an active FCT?

A. Yes. You can apply to receive a discount of $2 per full month remaining on your FCT using this form.

Q. How is my existing FCT affected by a Gold Membership?

A. Your existing FCT will operate exactly as it does now whether you have subscribed or not (or whether you have used your discount code or not). e.g. If you have 7 months left on your current FCT, use your discount for one month, then cancel. You still have 6 months left on your existing FCT.

Q. What about Llifetime FCT holders?

A. You should have a discount code in MyTrainz which entitles you to $2 off per month or $20 off per year. If not, apply using this form.

Q. Can I get a refund for any unused FCTs?

A. Not a refund, but you can get a credit. If you have an non-activated FCT purchased in the past 12 months, we will apply $2/month as a credit on your MyTrainz Membership account for the unused time. Please complete this FCT Credit application form and we will process your account credit within 5 working days. The maxium discount is $2/month or $20/year.

Membership Accounts

 

Q. When am I billed?

A. For monthly customers, if you join on the 25th of the month, you will be billed again on the 25th of next month (unless you cancel before your anniversary date). If you choose the annual option, and you join on the 25th of August, you will be billed again on the 25th of August next year.
 

Q. Are there any refunds?

A. No. If you cancel, you have access for the remainder of the period you have paid for.
 

Q.What happens if my Credit Card is declined?

A. Your credit card is charged automatically each month. If a payment is declined, we will advise you via email and retry your card automatically 3 times. If it is still declined, your membership will be cancelled and access will end immediately. If cancelled, you can update your card and re-activate your membership to regain access.
 

Q. What happens if I cancel my membership

A. If you cancel, you continue to have access to everything you were previously entitled to until your membership period expires. At that time, Gold Class members will get a "Not authorised" message when trying to log in.If you own TANE or TRS19, after your membership expires, when you next log in to Trainz your Content Vault items will show as “Not Active”.

 

Q. Can I upgrade or change my membership?

A. Yes, simply log-in to MyTrainz > My Memberships to upgrade, downgrade, or change billing cycles at any time. When upgrading, a pro-rata invoice is created so that you only pay the difference between your current and new option. When downgrading, the plan change occurs at the end of your billing cycle.

TRS2019 Early Access

 

Q. What is TRS19 Early Access?

A. Early Access was a fully featured pre-release version of TRS19. This option is no longer available as the full product is now available.

 

Q. How do I upgrade from Early Access to official release?

A. Your Early Access build will automatically offer an update prompt upon official release (currently expected Q4, 2018). There is no extrra charge for the official release version (although Gold Class members require an active membership in order to maintain access).
 

 

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