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TRS19 FAQs

Have you got questions about Trainz Railroad Simulator 2019? You've come to the right place.

TRS19 Versions

 

What are the different versions of Trainz available?

A. The chart at the bottom of the FAQ page provides a comparison of the latest versions of Trainz as at Q1 2020. To ensure you have the latest version of Trainz, choose the Trainz Plus or Gold Class membership options.

Q. What is Trainz Railroad Simulator 2019 (TRS19)?

A. TRS19 is a stand-alone successor to "Trainz: A New Era" for both Windows and Mac and was released in December 2018 (and Jan 2019 on Steam).

  • TRS19 builds upon the updated "Trainz: A New Era" game engine and delivers significant new graphics and game features.
  • Includes all the traditional Trainz modules (Driver, Surveyor, Content Manager) and introduces "My Collection" to quickly view your rolling stock in 3D.
  • Introduces new graphical features such as “PBR” (physically-based rendering) and “parallax” heightmaps (2D textures that look 3D) and includes a completely reworked and updated Driver User Interface.
  • Available either from the Trainz Store or Steam Store for purchase, or as part of our new “Gold Class" or "Trainz Plus" membership packages.

Find out more details at our TRS19 product page.

Q. What is Trainz Railroad Simulator 2019 Platinum Edition (TRS19 Platinum)?

A. TRS19 Platinum is the latest version of the Trainz franchise. It is a stand-alone version that builds and expands upon TRS19 SP1.

It includes:

  • TRS19 SP1
  • All the original TRS19 Full Edition content
  • A range of new Trainz features
  • A huge collection of additional content.

Find out more details at our TRS19 product page and in the TRS19 Platinum FAQ section on this page below.

Q. What is Trainz Plus?

A. Trainz Plus is the latest version of Trainz with all the newest features and functionality. You can now access these updates through either the Trainz Plus Membership or Gold Class Membership options. Purchasing Trainz from the store does not give you access to the regular Trainz Plus updates. These new features will be combined into a new Trainz release from time to time which will be available to purchase from the Trainz Store. For example, the new features from Trainz Plus introduced in 2019 were included in TRS19 Platinum Edition, now available from the Trainz Store.

Q. What does “Stand-alone” mean?

A. This means you don’t need to own TRS19 in order to install TRS19 Platinum. It can sit alongside your current TRS19 installation (but note that you cannot share a single userdata folder).

Q. What is Trainz Railroad Simulator 2019 Service Pack 1 (TRS19 SP1)?

A. TRS19 SP1 is a free update for existing TRS19 owners.

It includes various optimisations and bug fixes, and a range of built-in content updates. It does not include the new game features, nor the additional $200 worth of DLC items that are included in the TRS19 Platinum.

Q. What are TRS19 Regional Editions?

A. There are three Regional Editions available cwith each containing a subset of the full TRS19 content set. They each receive the same "Base Installation" as for the full version of Trainz Railroad Simulator 2019, plus two content packs specific to the region chosen (rather than the six packs in the "TRS19 Full Edition".

Base Installation:

  • TRS19 fully functional core installation
  • Kickstarter County + 10 tutorials + 4 sessions
  • 25+ locos ( includes Rocky Mountaineer trainset)
  • 100+ rolling stock items
  • 3000+ other scenery items

Find out more details at our TRS19 product page.

Q. How do I decide which version of TRS19 to get?

A. We've produced a matrix at the bottom of this FAQ page which shows the various features in each TRS19 version and Membership option.

TRS19 Platinum Features

 

Q. What is Trainz Railroad Simulator 2019 Platinum Edition (TRS19 Platinum)?

A. TRS19 Platinum is the latest version of the Trainz franchise and is a stand-alone successor to TRS19.

It includes:

  • TRS19 SP1
  • A range of new Trainz features
  • A huge collection of additional content.

Find out more details at our TRS19 product page or on the Trainz Store, or our Membership Page.

Q. What is the pricing for TRS19 Platinum?

A. TRS19 Platinum is priced at the same original $69.99 launch price for TRS19. Of course TRS19 Platinum offers over $200 additional content as well the new game features, making this even better value than the original version of TRS19.

Q. What features are included in TRS19 Platinum?

A. TRS19 Platinum includes the first three Trainz Plus updates, which include the following new features:

  • New Camera options and controls
  • Unified Driver and Surveyor
  • Content Store Downloader

Q. What are the new camera options?

A. With more options, more control over the cameras, and new smoothed transitions from one location to another, your Trainz experience is going to take on a new viewpoint.

You can now smoothly change between various camera modes by using the mousewheel - keep zooming to transition in and out of cab mode or walk mode.

Walk camera lets you stroll down the tracks with the camera at eye height, and holding shift will speed up your camera.

Fly camera lets you hover and fly anywhere around the world using the arrow key and use your mouse to change elevation or direction.

Drone camera is similar to fly but lets you attach to and follow a train. In addition you can use PageUp and PageDown keys to rise and fall vertically.

Car cam lets you follow any of the Carz on the roads - just click on a (traffic enabled) car to follow.

Positioning your viewpoint for the perfect screenshot is easier than ever before, and getting into just the right position during a coupling or editing operation is now a breeze.

Don't forget that any unbound keys can be bound to your keyboard using System Menu > Settings > Control Settings. 

Q. What is the Unified Driver and Surveyor feature?

A. The Unified Driver and Surveyor (UDS) feature provides the ability to switch between Driver and Surveyor instantly. This allows you to jump into Surveyor to make edits on the fly, such as moving a tree that might be blocking your tracks, or adjusting the configuration of an industry, or even adding more track or scenery, and then jump back into Driver.

Note that UDS is not available when in Multiplayer.

Q. What is the Content Store Downloader feature?

A. The Content Store Downloader feature provides a new way for you to purchase, install, and manage your DLC packs in Trainz. You will now be able to manage your DLC packs more easily than ever before.

You can install new DLC packs by simply following these steps:

  • Click on Content Store on the Trainz launcher window
  • Select "Purchased" to show the items you already have access to
  • Use the ‘Search’ tools at the top right to search or filter the list
  • Click on Install next to the DLC pack you wish to install (or update, or uninstall)

Of course you can also browse through all the available DLC items, and purchase your favorites from the Trainz Store.

Q. Are future Trainz Plus features included in TRS19 Platinum?

A. No. This is a stand-alone version of Trainz and will be supported like any other "standard" version of Trainz. To access new Trainz Plus features in 2020 and beyond requires either Trainz Plus or Gold Class membership.

TRS19 Platinum Content

 

Q. What content is included in TRS19

A. The TRS19 Home page provides information and links to the wide range of content included in TRS19. The initial install includes the Kickstarter County 2 route, plus a Content Sample route. The additional six content sets are available for free download in-game.
  • Sebino Lake, Italy + brand new sessions
  • Rocky Mountains, Golden, BC + brand new sessions
  • Edinburgh to Dundee, UK + brand new sessions
  • 1930s Cornish Mainline and Branches - TRS19, UK + brand new sessions
  • Niddertalbahn - TRS19, Germany + brand new sessions
  • Jointed Rail Content Pack - Dozens of new locos and rolling stock.

NOTE: Regional Editions each include two of these six content sets.

You can also see the full list of locos included at this page.

Q. What additional content is included with TRS19 Platinum?

A. Here is a full list of the new content included:

BR & LMS Duchess Trainsets (TRS19 update) (RRP $20)

  • PBR Updates that shine in TRS19
  • LMS Duchess Black post-war
  • LMS Duchess Red pre-war
  • LMS Duchess Red Preserved
  • BR Duchess Blue
  • BR Duchess Green
  • Duchess Red Post-war
  •  24 Stanier Period III Carriages in LMS Crimson and BR Crimson and Cream

ETR 1000 - Frecciarossa (TRS19) (RRP $20)

  • Sebino Session - Frecciarossa 9705 heading to Venice
  • Sebino Session - Highspeed run at 300kmh

Victorian Railways V499 - Baldwin Built (TRS19 - new) (RRP $20)

  • Brand new release and full PBR texturing
  • VR V499 Baldwin Early
  • VR V499 Baldwin Early Ten
  • VR V499 Baldwin Late
  • VR V499 Baldwin Late Ten
  • VR V499 Can Red
  • VR V499 Can Red Ten

NYC J3a-Hudson Streamlined Dreyfuss (RRP $20)

  • Stylish high speed passenger haulers, the Hudsons were commonly in charge of New York Central's famous 20th Century Limited and Empire State Express services.

RZD UZ RIC Wagons (TRS19 update)  (RRP $29)

  • Full PBR texturing update
  • RZD RIC Moscow-Warsaw 1
  • RZD RIC Moscow-Warsaw 2
  • RZD RIC Moscow-Warsaw 3
  • RZD RIC Warsaw-Moscow 1
  • RZD RIC Warsaw-Moscow 2
  • RZD RIC Warsaw-Moscow 3
  • UZ RIC Warsaw - Kiev 1
  • UZ RIC Kiev-Warsaw 1
  • UZ RIC Warsaw - Kiev 2
  • UZ RIC Kiev-Warsaw 2
  • UZ RIC Warsaw - Kiev 3
  • UZ RIC Kiev-Warsaw 3

DRG Class 05 Steam (RRP $20)

  • 3DZ DRG Class 05 001
  • 3DZ DRG Class 05 002
  • Niddertalbahn Session - 3DZUG DRG Class 05 - S1501
  • Niddertalbahn Session - 3DZUG DRG Class 05 - S1502

Nickel Plate Road S-2 Berkshire Steam Locomotive / Pere Marquette N-1 Berkshire - (TANE) (RRP $20)

  • NKP S-2
  • NKP S-2 Weathered
  • Pere Marquette N-1

TE3 + TE7 loco bundle (TANE) (RRP $20)

  • TE3_1072_A
  • TE3_1072_B
  • TE7-083_A
  • TE7-083_B

Midwestern (TRS19 Update) (RRP $20)

  • Route updated to TRS19 standards with new texturing, Turffx, and more
  • 6 challenging sessions
  • Over 500 individual boxcars, reefers, tankers, hoppers, hycubes, gondolas and wagons!

The Innter Kohn Necktion Railroad (TRS19 Recent release) - (RRP $20)

  • Updated to TRS19 standards with new texturing, turffx, and more

Belarusian Woodland (Recent release) - (RRP $20)

  • Recently released, explore the landscapes, forests, lakes and rivers and this single track railway
  • Features several large stations and train connections.
  • Set in 1970’s.

Q. Which DLC content has been updated from TANE for TRS19?

A. TRS19 DLC includes a range of new items and "TRS19 standard" updates to a number of routes and scenery items. This generally means heightmapped textures, TurfFX grass and new PBR textured scenery objects.

The remaining TANE built-in and DLC content is not updated by us, but is compatible with TRS19 and can be updated by end-users. (It also looks a lot better due to the game engine updates).

More content is being updated to TRS19 standards all the time.

Who can get TRS19 Platinum?

 

Q. Will there be a Platinum Edition option on Steam?

A. Yes, TRS19 Platinum Edition will be available on Steam as soon as possible. We expect this to be early in 2020.

Q. What about Mac versions?

A. Both Mac and Windows versions are available from the Trainz Store. We also plan to have TRS19 Platinum available on the Mac App Store in early 2020.

Q.What about Trainz Plus and Gold Class members?

A. Trainz Plus and Gold Class members already automatically get access to the latest version of Trainz (and therefore have access to TRS19 Platinum now). You will also continue to receive new Trainz Plus feature updates as long as you are a member (along with your other membership benefits).

Q. What about Silver Class members?

A. As was the case previously, Silver Class members require ownership of either TANE or TRS19. The additional DLC items offered in TRS19 Platinum are already available to Silver Class members, so purchasing TRS19 Platinum while still a Silver Class member would be to access the new game features plus to retain ownership of the additional TRS19 Platinum DLC items should you cancel your membership in the future.

Q. Will I be left behind if I don’t buy TRS19 Platinum?

A. No. You will miss out on new features and additional content, but the release of TRS19 Platinum will be similar to when TANE Platinum was introduced (and the price of TANE was reduced). Many people chose that time to grab TANE at a bargain price, while others took up the TANE Platinum option.

We expect many people will want to upgrade to TRS19 Platinum from TRS19, many non-TRS19 community members will take up their choice of TRS19 Editions. The choice is yours.

TRS19 Pricing

 

Q. What does TRS19 cost?

A. The Trainz Store price for TRS19 was USD$69.99 at launch. With the release of TRS19 Platinum, the price for TRS19 Full Edition has been reduced to $48.99 and for Regional Editions from $39.99 to $29.99.

TRS19 Platinum has been priced at the same original $69.99 launch price as for TRS19. Of course TRS19 Platinum offers over $200 of additional content as well the new game features, making this even better value than the original TRS19 edition.

Q. Can I try TRS19 Platinum before I buy?

Yes, you can access the full TRS19 Platinum Edition, plus ongoing feature updates and an ongoing FCT by choosing our Trainz Plus membership for $1.34 per week (if paid annually). You can also choose the Gold Class membership for $2.49 per week (if paid annually). Gold Membership also includes, access to all the DLC content, new Trainz Plus features, store discounts, plus you're helping support the ongoing development of Trainz!

Q. Do I get a discount on TRS19 Platinum if I already own TRS19?

A. Yes. Existing TRS19 owners receive $10 off when purchasing TRS19 Platinum (and $5 for Regional edition owners). You also get a further $5 off for each DLC owned (see the "Discounts" section for more details).

Q. What options do I have to access TRS19?

A. There are two different options that will give you access to TRS19 - either through our Trainz Memberships (see the Membership FAQ for more information), or by direct purchase from the Trainz Store (or Steam Store now, and Mac App Store in 2020).

To access additional features and content, choose the TRS19 Platinum. To access all the DLC content, plus ongoing Trainz Plus feature updates and additional benefits, choose one of the membership options.

Q. How do I decide which version of TRS19 to get?

A. We've produced a matrix at the bottom of this FAQ page which shows the various features in each TRS19 version and Membership option.

Q. Can I just buy just the new features without the extra content?

A. No. You can however access the Trainz Plus features through either the Trainz Plus or Gold Class membership options (and you will also then get additional Trainz Plus features throughout the next year and beyond).

Q. Can I buy just the extra content without the new features?

A. Yes, but you would need to buy the items individually (and it will cost about $200 that way). Alternatively you can access this content plus ALL the Trainz DLC content through either the Silver Class or Gold Class membership options.

Q. Do I get any DLC updates for TRS19 if I don’t buy Platinum?

A. Yes, if you own TRS19, you get any free updates to the DLC you have already purchased. 

TRS19 Installation & Patching

 

Q. How do I download and install TRS19?

A. Once you purchase TRS19 or join one of the membership options, log in to your MyTrainz account, look in the Product Downloads section of the left menu and click on ‘Download TRS19’.  

Once the application is installed, enter your MyTrainz Username to authorise your build, then all your additional content can be downloaded and installed in-game.

TRS19 Regional Editions use the same installer as TRS19.

TRS19 Platinum has a separate download/installer and then the content is downloaded using the "Content Store" downloader from the Trainz launcher.

Q. How do I tell which version I have installed?

A. TRS19, Trainz Plus and TRS19 Platinum each have a unique logo to assist you in identifying which version you are currently running. If you change from membership to ownership, the logo will change in your build.

Q. Can I patch my existing TRS19 version to TRS19 Platinum?

A. Yes, you can patch your existing TRS19 install (or TRS19 SP1 build) to Platinum

Q. I do not see a patch update. What do I do?

A. This sounds like your patcher is pointed to the wrong installation path, or you have the wrong patch stream selected. Try running the patch installer.exe from the install folder and ensure the path and patch stream are set correctly. (Check instructions for the appropriate stream for your patch).

Q. Where do I find all the extra DLC content for TRS19 Platinum?

A. TRS19 Platinum introduces the new Content Store downloader. Click the 'Content Store' button on the Trainz launcher, then click on "Purchased" to view all the content you already have access to (or click the Store tab to see all the Trainz DLC items).

Select each item you wish to download (and you can carry on playing while the download is in progress).

Q. Will my TANE Built-in and DLC items work in TRS19?

A. Yes, all your TANE Built-in and DLC content will be made available for downloading in-game once you have installed TRS19.

Note that we do not support importing your DLC content from TANE via Content Manager. Find out more information about importing content here.

Q. Can I import my existing local Trainz content into TRS19?

A. Yes, you can import non-built-in and non-payware items using Import Content Files (.cdp) or "Open for Edit" in Content Manager to import from older Trainz versions. Find our more information about importing content here.

DLC Installation

 

Q. How do I download and install DLC in Trainz Plus (and TRS19 Platinum Edition)?

A. Trainz Plus includes the "Content Store" downloader. Access this from the Trainz Launcher by clicking on Content Store.
To browse through products you own or have access to through your membership, click on the "Purchased" tab.
Content Store also provides options to search, purchase, download, install, uninstall and update your DLC content.

Q. How do I download and install DLC in TRS19 SP1?

A. In older versions of Trainz, installation is done in-game using the Asset Download window.
If the window does not show when opening the MainMenu then close the window, click File > Download Purchased Items", and then click Start Trainz again.
Uninstalling DLC iin older versions is a manual process outlined here.

Q. Where can I find a list of all DLC items and their "resource ID"?

A. The full list of resource IDs is shown here./p>

Q. I do not see any DLC to download. What's wrong?

A. There are a number of reasons DLC items may not display.

Ensure you are logged in with the same username used to purchase the item.
If you are a Silver of Gold Class member, ensure you have selected the items you want to install in MyTrainz > MyMemberships> Content Vault.

Q. I've just purchased Trainz. Where is all my content?

A. The base TRS19 includes a partial content set only. The remaining routes you purchased are available to download in-game. Check the other FAQs here for assistance to install those items.

TRS19 Regional Editions

 

Q. What are TRS19 Regional Editions?

A. The TRS19 Regional Editions receive the same "Base Installation" as for the full version of Trainz Railroad Simulator 2019. Then each Regional Edition has two content packs specific to the region chosen (rather than the six packs in the "TRS19 Full Edition".

Base Installation:

  • TRS19 fully functional core installation
  • Kickstarter County + 10 tutorials + 4 sessions
  • 25+ locos ( includes Rocky Mountaineer trainset)
  • 100+ rolling stock items
  • 3000+ other scenery items

Find out more details at our TRS19 product page.

Q. What content is in the North American Edition?

A. TRS19 "Base Installation" 

+ Canadian Rocky Mountains Golden, BC + Sessions

+ JR Content Pack

Q. What content is in the UK Edition?

A. TRS19 “Base Installation" 

+ Cornish Mainline and Branches + Sessions

+ Edinburgh-Dundee + Sessions

Q. What content is in the European Edition?

A. TRS19 "Base Installation" 

+ Niddertalbahn, Germany + Sessions

+ Sebino Lake, Italy + Sessions

Q. What is TRS19 Full Edition?

A. The Full Edition includes the same functionality as the Regional Editions, plus all the content from each of the three Regional Editions.

Q. How do I download my TRS19 Regional Edition?

A. Your Trainz Railroad Simulator 2019 download will be available by clicking on ‘Download TRS19’ in the Product Downloads section of the left menu in your MyTrainz account.

The TRS19 Regional Editions use the same installer to install Trainz, with the Regional Edition content being installed via the in-game Asset Download tool.

Q. Can I upgrade to TRS19 Platinum from Regional Edition?

A. Yes, if you already own a Regional Edition, you get a discount to upgrade to Platinum (see above). Note that once you've purchased TRS19 Platinum, you can patch directly from your current TRS19 build.

Trainz Memberships

 

Q. What is Trainz Plus?

A. Trainz Plus is the latest version of Trainz with all the newest features and functionality. You can now access these updates through either the Trainz Plus Membership or Gold Class Membership options.

Purchasing Trainz from the store does not give you access to the regular Trainz Plus updates. These features will be combined into a new release from time to time which will be available in the Trainz Store.

The first set of new features from Trainz Plus have been included in TRS19 Platinum, now available from the Trainz Store and through our Membership options.

Q. What is Trainz Plus Membership?

A. Trainz Plus Membership gives you access to all the latest versions of Trainz (and so now includes TRS19 Platinum). You'll be first to experience every new Trainz feature with early access to our regular Trainz Plus updates, and you'll also have full access to our Beta Testing program to try out and give feedback on these features prior to official release.

Trainz Plus membership also includes an ongoing First Class Ticket, worth $35 per annum. So that's just $35 extra a year to ensure you always have the very latest version of Trainz.

Content includes the base content plus:

  • Sebino Lake, Italy + brand new sessions
  • Rocky Mountains, Golden, BC + brand new sessions
  • Edinburgh to Dundee, UK + brand new sessions
  • 1930s Cornish Mainline and Branches - TRS19, UK + brand new sessions
  • Niddertalbahn - TRS19, Germany + brand new sessions
  • Jointed Rail Content Pack - Dozens of new locos and rolling stock
  • Now also includes the additional TRS19 Platinum content set

Find out more about the latest Trainz Plus features on our Trainz Wiki.

Q. What is a Silver Class Membership?

A. Silver Class is a alternative way to access all the DLC items from the Trainz Store. For a monthly fee of $9.99, and even lower rate of $1.67/week when paid annually, Silver Class provides:

  • Access to all the Trainz Downloadable Content (DLC) through the Content Vault
  • An ongoing First Class Ticket
  • A 10% store discount
  • Earn double the Trainz Reward Pointz for store purchases

Silver Class requires ownership of either TANE or TRS19 (including Steam and Mac App Store versions). You can cancel your membership at any time and access to items in your Content Vault (and other benefits) will end at the expiration of that billing period. If you renew, your full Content Vault selection is immediately accessible again.

Q. What is a Gold Class Membership?

A. For just $14.99 per month, or the even lower rate of $10.79 when paid annually, Gold Class provides even more benefits than the Silver Class membership, including:

  • Access to "Trainz: A New Era"
  • Access to TRS19 Platinum
  • Exclusive access to ongoing feature updates with “Trainz PLUS”
  • Access to all the Trainz Downloadable Content (DLC) through the Content Vault
  • A 25% Trainz Store discount on digital items
  • Earn triple the Trainz Reward Pointz for store purchases
  • An ongoing First Class Ticket
  • Exclusive advanced preview access to upcoming DLC releases

You can cancel your membership at any time and all benefits (including access to TANE and TRS19) will end at the expiration of that billing period. If you renew your membership, your Content Vault is immediately accessible again.

Find out more about the latest Trainz Plus features on our Trainz Wiki.

Q. How does membership affect products I already own?

A. Memberships do not affect your existing items such as ownership of TANE, DLC items or First Class Tickets. If you purchase items with your Membership discount, then you still own them after you cancel your membership.

Q. Is there a discount on Memberships for people with an active FCT?

A. Yes. You can apply to receive a discount of $2 per full month remaining on your FCT using this form.

Using your discount does not affect your existing FCT in any way (it continues to tick down as normal and would remain active if you cancel prior to the current FCT expiry).

Q. How is my existing FCT affected by a Gold Membership?

A. Your existing FCT will operate exactly as it does now whether you have subscribed or not (or whether you have used your discount code or not). e.g. If you have 7 months left on your current FCT, use your discount for one month, then if you decide to cancel your membership, you still have 6 months left on your existing FCT.

Q. What about Lifetime FCT holders?

A. You have a discount code in MyTrainz > My Discount Codes which entitles you to $2 off per month (for monthly memberships) or $20 off per year (for annual memberships). If your code is not showing, apply using this form.

Q. What is the benefit of an Annual Membership?

A. Annual memberships will save you 28% on the monthly pricing. You can upgrade from monthly to annual at any time (your monthly payment will be prorated against the new annual membership). You can still cancel at any time, and your access ends on the 12 month anniversary of when you joined.

Q. When am I billed?

A. For monthly customers, if you join on the 25th of the month, you will be billed again on the 25th of next month (unless you cancel before your anniversary date). If you choose the annual option, and you join on the 25th of August, you will be billed again on the 25th of August next year.

Q. Are there any refunds?

A. No. If you cancel at any time during your membership period, you will have access for the remainder of the period you have paid for.

Q.What happens if my Credit Card is declined?

A. Your credit card is charged automatically each month. If a payment is declined, we will advise you via email and retry your card automatically 3 times. If it is still declined, your membership will be cancelled and access will end immediately. If cancelled, you can update your card and re-activate your membership to regain access.

Cancelling Trainz Memberships

 

Q. How do I cancel my membership?

You can cancel your membership at any time by logging in to MyTrainz > MyMemberships and clicking on the Cancel Membership link. Then, ensure you click on the confirmation button on the next page.

Q. What happens if I cancel my Membership and buy TRS19 (or TRS19 Platinum)?

A. When you cancel your membership, all benefits (including access to TANE and Trainz Plus) will end at the expiration of that billing period. If you renew your membership, your Content Vault is immediately accessible again.

If you then purchase a version of TRS19, you will need to install the purchased version into a new location. Then in Trainz Settings > Install tab, you can point your install to your old "Local data folder" to access your old content.

If you own TANE, then you would have access to that version of Trainz, plus any DLC items you purchased from the store.

Here is a list of things that will change once your subscription expires:

  • Some installed items will no longer be available depending on which version of TRS19 you purchase.
  • All your Content Vault DLC (i.e. items that you have not separately purchased) will show as "Payware (Not Active)
  • Certain features will be disabled (depending upon which version of Trainz you purchase).
  • You will not have access to new Trainz Plus features as they are released.
  • Your membership FCT will become inactive (but you can purchase new FCTs or subscribe to an FCT memerbship.
  • Your store discount will expire (25% of GOld, 10% for Silver).
  • You will earn 10 Reward Pointz per $ spent on the store, instead of 30 Pointz.
  • You will not have access to Preview Pass DLC items.
  • You will not have access to new DLC items as they are released.

Q. How do I change from Trainz Plus to another version of Trainz?

A. If you cancel your membership and need to reinstall Trainz, you will be able to download your Trainz Store version from MyTrainz and install it normally. If you kept a copy of the original install, then you can simply use that install and point it to your more recent "local data folder".

Q. What happens if I cancel my membership and don't buy TRS19 or TANE?

A. If you cancel your membership, you continue to have access until your membership period expires. At that time, Gold Class and Trainz Plus members will get a "Not authorised" message when trying to start Trainz.

Q. Can I upgrade or change my membership?

A. Yes, simply log-in to MyTrainz > My Memberships to upgrade, downgrade, or change billing cycles at any time. When upgrading, a pro-rata invoice is created so that you only pay the difference between your current and new option. When downgrading, the plan change occurs at the end of your billing cycle.

Free Trial Memberships

 

Q. How do I access the Silver Class Free Trial?

A. The Free Trial is available to new members only. Free Trials are offered during promotional periods and may end at any time. During periods when the Free Trial is available, follow these simple steps:
  • Ensure that you own a version of either TANE or TRS19
  • Log in to MyTrainz
  • Click on My Memberships
  • Select the Monthly Option
  • In the Silver Class column, click Select
  • Enter your Free Trial Code
  • Enter your payment details (you will not be charged at this time)
  • IMPORTANT: Once your membership is active, click on Manage Content Vault to select the items you wish to install
  • Start TANE or TRS19 and your newly selected content will appear in-game to download, install and enjoy.

If you cancel prior to the end of the Free Trial, you will not be charged. If you do not cancel, then your Credit Card or Paypal account will be charged on the one month anniversary of your Trial Start Date.

Q. How do I access the Trainz Plus Free Trial?

A. The Free Trial is available to new members only. Free Trials are offered during promotional periods and may end at any time. During periods when the Free Trial is available, follow these simple steps:
  • Log in to MyTrainz
  • Click on My Memberships
  • Select the Monthly Option
  • In the Trainz Plus column, click Select
  • Enter your Free Trial Code
  • Enter your payment details (you will not be charged at this time)
  • Look for a confirmation email with more details about installation.

If you cancel prior to the end of the Free Trial, you will not be charged. If you do not cancel, then your Credit Card or Paypal account will be charged on the one month anniversary of your Trial Start Date.

Q. What happens at the end of my Free Trial?

A. You will be automatically billed each month unless you cancel your membership. You can cancel at any time and your access will end at the expiry of that billing period.

Q. How do I get my Trainz Plus download?

A. Once you join you will receive a confirmation email with details. Your Trainz Plus download will be available from your MyTrainz account. It is also possible to patch your existing TRS19 version to the latest Trainz Plus version using the "Trainz Plus" patch stream

(p>We recommend you keep a copy of your exiting TRS19 version should you decide to cancel at any time in the future.

 

Q. What are the requirements to access the Free Trial?

A. Anyone who has not previously subscribed to a Trainz membership is eligible. Ensure you use the same MyTrainz Username as you use for TANE/TRS19. For Silver Class, you must already own "Trainz: A New Era" and/or Trainz Railroad Simulator 2019.

Q. Can existing subscribers access the Free Trial?

A. No. The offer is only available to new subscribers, so if you are already a Silver or Gold Class member, you are not eligible for the free trial.

Q. Can I access the Free Trial without a Credit Card or Paypal?

A. No. The Free Trial requires you to provide payment information. However, you will not be charged anything if you choose to cancel prior to the expiration of your free month.

Q. What happens if I cancel during the trial period?

A. Your access will expire at the end of your trial period (i.e. one month after you join). Any DLC items from your Content Vault will remain installed and will show as "Payware Not active". You will not be charged anything if cancelled during your free trial period. Note that existing DLC items that you own will remain active after you cancel.

Content Vault

 

Q. What is the Content Vault?

A. The “Content Vault” is a collection of DLC items that you have access to for as long as you remain a member. As of September 2019 this now includes all DLC released on the Trainz Store, with no limits on how many items you can download each month.

Most newly released DLC items will now also be automatically added to your Content Vault. Creators do retain the right to exclude their content from the Vault for a period of 3 months.

Q. How long do my monthly Content Vault selections remain active?

A. As long as you remain a Member, you have full access to all items in your Content Vault. If you cancel and rejoin, your Content Vault is immediately accessible again.

Q. What happens to DLC items I already own?

A. There is no change to items you already own, including items you purchase from the Trainz Store while a member using your membership discount code.

DLC (Downloadable Content)

 

Q. What is DLC?

A. DLC, or Downloadable Content, is pre-packaged content that can be purchased from the Trainz Store or downloaded from through Silver Class or Gold Class memberships.

The content is packaged into one or more parts and appears for download in the Asset Download window in-game, or from 2020 onwards in certain builds, using the Content Store downloader.

Q. How do I find my DLC in-game (TRS19 SP1 and Regional)?

A. If you have recently purchased from the Trainz Store or selected DLC for your Content Vault, then follow these steps:

  • Restart Trainz
  • From the Launcher, click File > Download Purchased Items
  • Click Start Trainz
  • The Asset Download window should appear

Q. How do I find my DLC in-game (TRS19 Platinum & Trainz Plus)?

For Trainz Plus Gold Class and TRS19 Platinum, DLC Content can now be installed via the new Content Store feature by following these steps:

  • Click on Content Store on the Trainz Launcher
  • Use the ‘Search’ tools at the top right to filter the list
  • Click on Install next to the DLC pack you wish to install

Q. What is the download size of the DLC packages?

A. Each package differs in size. On average, locos with a single session are 100MB to 1GB. Routes are often 2GB or up to 10GB (as at 2019). Please ensure you are not exceeding any monthly download limits prior to downloading.

Q. My DLC is installed but shows missing dependencies. What do I do?

A. Firstly, allow 5 minutes for the system to update then restart Trainz. If that does not solve the problem, it is possible that your download is incomplete. Please visit support.trainzportal.com for more assistance.

Preview Pass

 

Q. All DLC Preview Pass

A. Be among the first to experience every new DLC release. The Preview Pass is exclusively available to our Gold Class Members and provides access to all new DLC items before they become available on the Trainz Store. Most of these items will then automatically be added to your Content Vault on release and always within 3 months of release. Members can also choose to purchase the item using their 25% discount.

Q. How do I get my Preview Pass items?

A. in TANE and TRS19, these items appear automatically in your in-game Asset Download Window when they become available.

For Trainz Plus, or TRS19 Platinum, they will appear in the new Content Store window accessed via the Launcher. Note, some packs may appear under the name ‘betatest:sc###’, where ### will be the ID number of the package. These are found by clicking on ‘purchased’ in the Content Store, and then scroll to the bottom of the page.

Q. What happens after the preview period ends?

A. If you have installed the item, it will remain installed. Most of these items will then automatically be added to your Content Vault on release and always within 3 months of release. 

Q. When can I purchase the Preview Pass items?

A. After the Preview period is over, the item becomes available in the Trainz Store.

First Class Ticket Subscription

 

Q. What is the difference between buying an FCT and subscribing?

A.The FCT subscription option makes renewing your FCT a breeze. You are automatically billed each month (or annually if chosen) and your FCT is then automatically activated for you rather than having to activate it manually in MyTrainz. The monthly subscription option is also cheaper than the store pricing.

For a small amount extra you can also upgrade to the Trainz Plus membership (which includes an FCT) and access all the latest Trainz features.

Q. Can I get a refund for any unused FCTs?

A. No you can't get a refund, but you can get a credit for "trading in" your non-activated FCT. We will apply $2/month as a credit on your MyTrainz Membership account for the unused time. Please complete this FCT Credit application form and we will process your account credit within 5 working days. The maximum discount is $2/month or $20/year.

What has changed?

 

Q. What has changed in SP1/Trainz Plus?

The best place for the latest in-game help, new features and assitance is our Trainz Wiki.

Q. How do I change the Field of View (Ctrl-mousewheel is not working)?

A. To bind a new "FOV modifier" simply go to Control Settings and add your own hotkey.

Q. Where is Quickdrive?

A. Quickdrive has been replaced by using "Create Session" to add trains. You can also add rules, adjust the environment settings and muck more in creating a session. You can also then edit the session and use Save As to create different versions of a session.

Technical Information

 

Q. What are the hardware specifications for TRS19?

A. TRS19 will run on any machine that runs "Trainz: A New Era". Certain features require higher specification hardware.

WINDOWS:
Operating System: Windows 7 64-Bit
Processor: Intel i5 3GHz 64Bit Processor
Memory: 4GB RAM
Graphics: 1GB VRam with DirectX 11 Support
Disk Space: 50GB Free Space
General: Win 8 and Win 10 also supported.
Requires an internet connection for online services.

MAC:
Operating System: MacOS X 10.12
Processor: Intel i5 3Ghz 64Bit Processor
Memory: 4GB RAM
Graphics: Radeon Pro 555 or better with 1GB VRAM supporting OpenGL 3.3
Disk Space: 50GB Free Space
General: Requires an internet connection for online services.
TurfFX Not supported

Note for Mac Users: TurfFX is a feature that provides animated ground covers and currently works only on PC systems in DirectX mode. Your version will therefore operate the same as the PC version with "TurfFX disabled".  

Q. Will my computer be able run TRS19?

A. Check your computer hardware specifications against the specs above and/or see our Performance Configurator page and run the benchmark test to see where your system fits.

If your computer can run "Trainz: A New Era" then it can run TRS19.

Q. How do I create a new userdata folder?

If you do want to make a backup copy of your locally installed data, please read this article in the Trainz wiki. 

Q. Is TRS19 backwards compatible with older Trainz content?

A. Yes. TRS19 will run the vast majority of older content. All "Trainz: A New Era" routes and DLC will be available for download in-game (you cannot manually import built-in or DLC items from TANE).

Q. Will I be able to get TRS19 on DVD?

A. Currently all TRS19 products are digital download only.

Q. Can I edit built-in Routes in TRS19?

A. Yes. You can edit any built-in or DLC routes (and sessions) and share those edits with other owners of that content.

Q. Will TRS19 require Internet Access?

A. Yes. Access to TRS19 is authorised and enabled via your MyTrainz account. Various features may be turned on or off based upon which Trainz version or membership option you have chosen. Trainz will operate offline, but requires an Internet connection on a regular basis (every month or so).

Q. What languages are supported?

A. TRS19 (all versions) supports the following languages:
  • German
  • French
  • Russian
  • Italian
  • Spanish
  • Chinese
  • Czech
  • Portuguese
  • Dutch
  • Polish

Q.Is TRS19 compatible with Raildriver?

A. Yes. Please check our link here for installation instructions.

Q. When can I upload 4.6 content to the DLS?

A. Your content can be uploaded the DLS right now.

Q. Where do I go for help with TRS19 installation or operation?

A. Please visit the TRS19 Trainz Wiki pages.  Additionally you can find instructions for installing the boxed edition here. If you still require assistance please contact Helpdesk.

Q. Why do I get errors importing content from TANE/TS12?

A. Builti-n and Payware content cannot be manually transferred between different builds. You must install payware and built-in content by downloading the in-game using the packages available, or from the DLS. See here for more information

Other Help and Support Links


 

Product Comparison

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